Self-Exclusion Process (Through Help Desk)
At ushindibet, we prioritize responsible gambling practices and offer a self-exclusion option for users who may need a break from our platform. Self-exclusion empowers individuals to take control of their gambling habits and seek assistance if needed. Here's how our self-exclusion process works:
- Self-Exclusion Request: Users can initiate the self-exclusion process by contacting our customer support team or accessing the self-exclusion feature in their account settings. During this step, users provide their account details and specify the duration of their self-exclusion.
- Cooling-Off Period: Upon receiving a self-exclusion request, a cooling-off period begins. During this time, users are unable to access their accounts or participate in any gambling activities. The duration of the cooling-off period may vary based on user preferences or regulatory requirements.
- Account Suspension: After the cooling-off period, the user's account is suspended for the specified duration of the self-exclusion. This means that users cannot log in, place bets, or access any features on our platform during this time.
- Confirmation Communication: Users receive a confirmation email acknowledging their self-exclusion request. This communication includes information about available support resources, such as helpline numbers and responsible gambling organizations.
- Exclusion Enforcement: We implement strict measures to prevent users from accessing their accounts or creating new ones during the self-exclusion period. This includes blocking access to our website, mobile app, and any marketing communications.
- Support and Assistance: Users who have self-excluded are encouraged to seek additional support from organizations dedicated to helping individuals with gambling-related concerns. Our communication provides information about responsible gambling resources and helpline numbers to assist users in finding the support they need.
- Self-Exclusion Extension or Removal: At the end of the self-exclusion period, users have the option to extend the exclusion if necessary or request the removal of the self-exclusion. Requests for extension or removal undergo thorough review to ensure the well-being of the individual and promote responsible gambling habits.
By offering a self-exclusion option and supporting users in taking breaks from gambling, we aim to promote responsible gambling behaviors and provide a supportive environment for all our users.
Self-Exclusion Online Application Form
